Privacy Policy for DVA Virtual Advocate

 

  • IDVA Virtual Advocate is an application designed to help users prepare and organise information relevant to Department of Veterans’ Affairs claims and reviews. The app assists users to identify conditions, capture evidence, prepare draft claim materials, and generate supporting documents.

    Because the app may process personal information and sensitive information entered by users, including health-related information, service-related information, and supporting evidence details, we take privacy seriously.

  • When you use DVA Virtual Advocate, we may process information that you choose to enter into the app or submit for document generation. This may include:

    • Name and contact details

    • Service history and deployment details

    • Claimed or accepted conditions

    • Symptom descriptions and treatment history

    • Impact statements, witness notes, and evidence gap notes

    • Information about supporting documents

    We may also process limited technical information needed to operate and secure the service, such as app version, request metadata, service logs, and basic diagnostics.

  • We use information to provide the app’s core functions, including SoP matching, claim-preparation assistance, draft generation, document generation, storage and retrieval of generated documents, troubleshooting, service improvement, and security monitoring.

    DVA Virtual Advocate is intended to assist users in preparing and organising claim information. It does not make DVA decisions and is not a substitute for legal, advocacy, or medical advice.

  • Information entered in the app may be stored locally on your device as drafts or working data.

    When you use cloud-based features, information may be transmitted securely over HTTPS to backend services hosted on Google Cloud, including Google Cloud Run and Google Cloud Storage, for processing and document generation.

    Generated files may be stored in cloud storage to allow retrieval of completed outputs. Access to those files may be controlled through application logic, signed links, or other access-control mechanisms used by the service.

  • We do not sell personal information or sensitive personal information.

    We may share information with service providers that help us operate the app and its infrastructure, including cloud hosting, storage, logging, and document-processing providers acting on our behalf.

    We may also disclose information where required by law, regulation, legal process, or to protect the rights, safety, and security of users, the public, or the service.

  • We retain information only for as long as reasonably necessary to provide the service, generate requested documents, maintain records, resolve disputes, enforce agreements, and meet legal or regulatory obligations.

    Draft data stored locally on your device may remain there until you delete it or uninstall the app, unless the app provides a separate delete function.

    Cloud-stored generated documents and related records may be retained for 6 months, after which they are deleted or de-identified unless longer retention is required by law or legitimate operational needs.

  • We use reasonable technical and organisational measures to protect information against unauthorised access, loss, misuse, alteration, and disclosure. This includes the use of encrypted transport such as HTTPS for data sent between the app and our backend services.

    No system can guarantee absolute security.

  • You may choose not to use certain features or not to provide certain information, but this may limit the app’s functionality.

    You may request access to, correction of, or deletion of your personal information by contacting us at the address below, subject to applicable law and any legitimate retention requirements.

  • DVA Virtual Advocate is not directed to children. We do not knowingly collect personal information from children through the app.

  • Your information may be processed in systems or services located in Australia or other countries where our service providers operate. Where this occurs, we take reasonable steps to ensure appropriate safeguards are applied in line with applicable privacy requirements.

  • We may update this Privacy Policy from time to time. When we do, we will update the effective date above and, where appropriate, provide additional notice within the app or through other appropriate means.

  • DVA Virtual Advocate

    admin@dvavisdtualadvocate.com

 
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